6 STEPS FOR CONVERTING LOYAL CUSTOMERS INTO ENTHUSED BRAND AMBASSADORS

By Mike Kappel

While you can't personally create a one-on-one interaction with every customer, you can develop strategies that apply across your customer base. Consistent methods will help you make the most of your limited resources. Here are six ways to get started.

1. Keep communication lines open

2. Offer rewards to your loyal customers

3. Go the extra mile by capturing customer’s preference

4. Listen to their complaints, a great opportunity for improvement

5. Be likeable (Shared interests provide a solid foundation for building relationships with customers.)

6. Give superior customer service – always

 

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